Privacy Policy

Foothills Auto Care Last Updated: 10/21/25

Foothills Auto Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, schedule a service, or communicate with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information from customers:

• Personal Information: Your name, phone number, email address, physical address, and payment details.

• Vehicle Information: Make, model, year, color, and any details needed to perform detailing or protection services.

• Payment Information: When you pay for services online or in person, your payment details are processed securely through trusted third-party payment providers. We do not store your credit card information.

• Communication Data: Messages, emails, text messages, or phone call details you send to us for scheduling or inquiries.

• Website Data: Basic website analytics (like cookies or IP addresses) to help us improve site performance and user experience.

2. How We Use Your Information

Your information helps us provide and improve our services. We use your data to:

• Schedule and confirm appointments.

• Process payments securely.

• Communicate about services, updates, or promotions.

• Send invoices or receipts.

• Improve our detailing services and customer experience.

• Comply with applicable laws and regulations.

You may opt out of promotional emails or texts at any time by following the unsubscribe instructions or replying “STOP.”

3. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal data against loss, misuse, or unauthorized access.

While we take security seriously, no online or offline system is completely secure, and we cannot guarantee absolute protection of your information.

4. Sharing Your Information

We do not sell or rent your personal information. We may share limited information only with:

• Payment processors (to securely process your transactions)

• Service providers who assist with business operations (like appointment software, email providers, or web hosting)

All partners we work with are required to keep your information confidential and secure.

5. Photo & Media Usage

Foothills Auto Care may take before-and-after photos of vehicles for quality control, marketing, or portfolio purposes. We will never post identifiable customer information (such as license plates or personal data) without consent. If you prefer we not use photos of your vehicle for promotional purposes, please let us know before or during your service.

6. Your Rights

As a Tennessee resident, you have the right to:

• Request access to the personal data we hold about you.

• Request correction or deletion of your information.

• Opt out of promotional messages.

To exercise any of these rights, please contact us directly.

7. Cookies & Website Tracking

Our website may use cookies and analytics tools to enhance user experience and track website performance. You can disable cookies in your browser settings, though this may affect site functionality.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Last Updated” date will indicate the most recent revision.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Foothills Auto Care 📍 416 Troy Cir SW, Knoxville, Tennessee, 37919 📧 foothillsautocare@gmail.com 📞 (865)440-1895 🌐 www.foothillsautocare.com

Terms & Conditions

Foothills Auto Care Last Updated: 10/21/25

Welcome to Foothills Auto Care. These Terms & Conditions (“Terms”) govern your use of our website, online booking system, and detailing services. By scheduling a service, making a payment, or visiting our site, you agree to these Terms.

1. Services

Foothills Auto Care provides professional auto detailing and protection services including, but not limited to:

• Interior and exterior detailing

• Paint correction

• Ceramic coating

• Maintenance and wash services

We strive to deliver the highest quality service possible. However, final results may vary based on the condition of your vehicle, paint type, and prior maintenance.

2. Appointments & Scheduling

• Appointments can be scheduled through our website, by phone, or in person.

• A deposit may be required to secure your booking. Deposits are applied toward your total service cost.

• We ask for at least 24–48 hours’ notice for any cancellations or reschedules.

• Missed appointments or late cancellations may result in a forfeited deposit.

3. Vehicle Condition

Customers are expected to disclose the current condition of their vehicle when booking. Additional charges may apply if:

• The vehicle requires excessive cleaning (e.g. pet hair, stains, heavy oxidation).

• The condition differs significantly from the description provided at booking.

Foothills Auto Care reserves the right to decline service if a vehicle’s condition poses a health or safety risk to our team.

4. Payments

• Payment is due upon completion of service unless otherwise agreed in writing.

• We accept major credit/debit cards, cash, or approved digital payments.

• All online payments are processed securely through trusted third-party processors; Foothills Auto Care does not store credit card information.

5. Satisfaction Guarantee

We take pride in every detail. If you are not satisfied with your service, please contact us within 24 hours of your appointment so we can address any concerns. We do not offer refunds once a service has been completed, but we will make every effort to resolve issues promptly and professionally.

6. Liability

While we take every precaution to protect your vehicle, Foothills Auto Care is not responsible for:

• Pre-existing damage, defects, or poor repairs.

• Mechanical or electrical issues unrelated to our detailing process.

• Personal belongings left inside the vehicle.

Please remove all valuables and personal items prior to your appointment.

7. Ceramic Coating & Paint Protection

• Coating performance and durability depend on proper maintenance and environmental conditions.

• Customers are responsible for following aftercare instructions to maintain warranty eligibility (if applicable).

• Foothills Auto Care is not liable for coating failure due to neglect, misuse, or external damage.

8. Media & Photography

Foothills Auto Care may take before-and-after photos or videos of your vehicle for documentation and promotional purposes. We will never share personal information or identifiable details (such as license plates) without your consent. You may opt out of photo use by letting us know before your appointment.

9. Gift Cards & Promotions

• Gift cards and promo codes are non-refundable and cannot be redeemed for cash.

• They may only be applied toward services offered by Foothills Auto Care.

• Expiration dates (if any) will be listed on the card or promotion.

10. Limitation of Liability

To the fullest extent permitted by law, Foothills Auto Care and its staff shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

11. Governing Law

These Terms are governed by the laws of the State of Tennessee. Any disputes arising under or related to these Terms shall be handled in Blount County, Tennessee.

12. Updates to These Terms

We may update these Terms & Conditions as needed. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our services means you agree to the updated terms.

13. Contact Us

If you have questions about these Terms or our services, please contact us:

Foothills Auto Care 📍 416 Troy Cir SW, Knoxville, TN, 37919 📧 foothillsautocare@gmail.com 📞 (865)440-1895 🌐 foothillsautocare.com